This end user license agreement eula is a legal agreement between you either an individual or a. Excluded services means those excluded services and support identified in clause 3. Pnmsoft the vendor software maintenance and support. Use of the licensed property or any part thereof for the benefit of others, whether by means of a software as a service offering, service bureau application, application service.
Applied informatics software engineering gmbh applied informatics will provide technical assistance, software maintenance and support services to you the client for software licensed by. Subject to the full payment of the software and maintenance fees, technical support shall be provided by telephone, email and via the vendors web site to up to 5 individuals representing the authorized users per organization. Annual support agreement asa frequently asked questions the asa grants you the right to receive all new versions of the casper suite, or its components, for one year based on the number of seats specified in your agreement. Software support and maintenance agreement 112017 commercial in confidence 3 eula means the end user license agreement between deswik and the customer in respect of the software. Platinum support service agreement support agreement. Technical assistance and support services agreement version 1. Duvoice software support agreement provides software upgrades and updates, as well as technical support and training. End user license agreement unrestricted software important please read carefully. The standard document contains the following sections, in addition to those in the basic document. Software maintenance and technical support agreement. Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or sla for short.
Example it support agreement about this document this document is an example it support agreement between a small business and an it support company. Example it support document provided by abussi ltd, uk example it support document provided by abussi ltd, uk example it support agreement about this document this document is an example it support agreement between a small business and an it support company. Definitions the following definitions apply to the terms as they. Gigamon and the customer identified in attachment a customer for the support and maintenance of the products defined below by gigamon. This software license and support agreement agreement is entered into between customer and sailpoint technologies, inc. Support for software bundled with the hp product is limited to verbal. Software support agreement premium a very flexible software support agreement, with many optional provisions. Within twenty 20 business days after the effective date of this agreement, zartex, inc. The main advantage of a software maintenance agreement is the fixed, calculable price of the software. Platinum support service agreement support agreement the following sets forth the terms and conditions for the provision of maintenance for adobe software licensed by customer and support services support services under the adobe platinum maintenance and support program. Software support agreement this is a shortform software support contract. This document represents a compromise between the sophistication and complexity of our premium. Unless otherwise stated, the terms and conditions provided below govern your use of cisco software. Maintenance agreement on custom software and customized elements of prewritten computer software.
If any provision of this agreement shall be held to be. Software maintenance agreement subscribers are eligible to receive, at no additional charge, any official releases and updates of the software during the software maintenance period. Software means all proprietary or thirdparty software listed in exhibit a or other intellectual property rights provided or licensed to county or third party users pursuant to this agreement, including the computer programs in machine readable object code form and any. If you have been tasked with preparing or negotiating a software support sla, and are looking for some guidance, this post should help you. Sagent will provide the support services listed below for the software and the two contacts designated contacts named by customer on page 3 of this agreement. Maintenance support licensor will provide to licensee the following support with respect to the software. Support for software bundled with the hp product is limited to verbal assistance with. Master software license and support agreement us version. Support for software bundled with the hp product is included in the support services. Customers who have a software maintenance agreement sma are authorized to get advice and assistance through telephone and email support during normal working hours. Juris software maintenance and technical support agreement. While duvoice technicians have the ability to perform a wide variety of diagnostic, programming and software.
Cisco end user license agreement eula ciscos end user license agreement and any supplemental license terms are listed below. Cisco software is licensed to the registered end user. Team datastor backup deduplication support agreement. Annual support agreement asa frequently asked questions the asa grants you the right to receive all new versions of the casper suite, or its components, for one year based on the number of seats. The annual fee for a software maintenance agreement is 20% of the product list. This agreement is separate from and in addition to the duvoice warranty and duvoice extended warranty policies. Pnmsoft the vendor software maintenance and support level. Slas may cover more than just software support services. The support services that may be covered by the document include assistance with the use of software and the identification of. What are typical maintenance fees as a percentage of up. The oracle exadata technical support policies document below applies only to oracle exadata products acquired i prior to march 16, 2010 andor ii between. Software maintenance and technical support agreement ithicos. Software maintenance and technical support agreement sagent technology inc.
August 2017 customer assumes full responsibility for the compliance with this agreement in such use. Except as expressly provided in this software development agreement, the client shall not be obligated under this agreement to provide any other support or assistance to the developer. This support agreement is for the period specified in attachment a the effective period. You also have the option to spread your payments by making three annual payments instead of one upfront payment. Except as may be set forth on the support addendum attached hereto, avepoint is under no obligation to provide any services to customer with respect to the licensed property including, without limitation, any installation of the. Sections 4, 5, 8, 11, and hereof shall survive any termination of this agreement. Software assurance is an annual subscription that includes. Reinstatement of support services is subject to datastor discretionary. Support provided under the duvoice software support agreement is remote support. Software support agreement standard an extended version of the basic agreement, with more optional provisions. Jul 01, 2016 the enterprise agreement is designed for organizations that want to license software and cloud services for a minimum threeyear period. An annual charge of 20% of the license fee list price is a good staring place. Saas software license, support and services agreement. Except as may be set forth on the support addendum attached hereto, avepoint is under no.
Software maintenance and technical support agreement sagent. A user with an sma has permanent access to free updates and technical support, enabling secure technical and financial planning. This software assignment and license agreement the agreement, dated as of april 3, 2000, is entered into between airtouch. The enterprise agreement is designed for organizations that want to license software and cloud services for a minimum threeyear period.
Subject to the full payment of the software and maintenance fees, technical support shall be provided by telephone, e. If the support service includes software installations, regardless of whether the software is provided by microsoft or a third party software provider, you must have your software and software product keys available before installation. Technical support, maintenance and software upgrades. Software installationsend user license agreements authority. What are typical maintenance fees as a percentage of upfront. The developer agrees to respond to any reasonable request for assistance made by the client regarding the software within time frame of the request. Explore the many sources of news, expert opinion and customer perspectives from the largest company in the world dedicated to industrial automation and information.
Sales of maintenance or support services relating to custom software. Software support and maintenance agreement 112017 commercial in confidence 5 software means the software that accompanies the eula, including computer software, accessible code, protected code and associated media, printed materials, online or electronic documentation, internet based services and embedded software. Software support and maintenance agreement 112017 commercial in confidence 5 software means the software that accompanies the eula, including computer software, accessible code, protected. This software assignment and license agreement the agreement, dated as of april 3, 2000, is entered into between airtouch communications, inc. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for. Answering customer installation questions first steps and prerequisites, ii. This document represents a compromise between the sophistication and complexity of our premium support agreement, and the simplicity and inflexibility of the basic agreement. An annual charge of 20 % of the license fee list price is a good staring place. Page 4 of 20 master software license and support agreement singapore version. Software means all proprietary or thirdparty software listed in exhibit a or other intellectual property rights provided or licensed to county or third party users. Technical assistance and support services agreement. In furtherance of this agreement, software patent co hereby acknowledges that, from and after the effective date of this agreement, software purchaser has acceded to all of software patent cos right, title, and standing to. Clients will be automatically notified via email or within the software product interface of the availability of new software downloads so you can take advantage.
Hp will support specified versions of selected nonhp software, but will not support such software any longer than the. Pss means the licensor of the software, performance support systems, inc. Customers with a support agreement receive a 50 percent reduction from the minimum amount of hours. Ciscos end user license agreement and any supplemental license terms are listed below. If it is determined that the problem was not related to the supported software, the customer agrees to pay reasonable travel and lodging expenses in addition to sagents standard consulting rates. The oracle exadata technical support policies document below applies only to oracle exadata products acquired i prior to march 16, 2010 andor ii between march 16, 2010 and may 31, 2010 with a 3year warranty. The response time for customers without a support agreement is. You should carefully read the license terms for the applicable software. Fill out the form to renew your support plan and continue to benefit from access to manufacturer catalogs, 360 panoramic renderings, and so much more.
Definitions the following definitions apply to the terms as they appear in this agreement. In the event the support agreement has lapsed, the following terms and conditions will apply. Software andor third party software on the saas service. Master software license and support agreement us08. If you have been tasked with preparing or negotiating a. Software support agreement free templates by seq legal.
The response time for customers without a support agreement is within two business days. This gigamon software and product support agreement support agreement is between gigamon inc. Software development agreement template get free sample. Applied informatics software engineering gmbh applied informatics will provide technical. In furtherance of this agreement, software patent co hereby acknowledges that, from and after the effective date of this agreement, software purchaser has acceded to all of software patent cos right. Platinum support service agreement support agreement the following sets forth the terms and conditions for the provision of maintenance for adobe software licensed by customer and support. Software maintenance agreement waterloo hydrogeologic. Pnmsoft the vendor software maintenance and support level agreement sla 1. If any provision of this agreement shall be held to be invalid. None of the provisions of this agreement merge on termination, settlement or. Master software license and support agreement usform. This agreement covers a specific duvoice messaging system.
Master software license and support agreement us0820. The software maintenance agreement includes an extended warranty for the software, software upgrades and updates, and telephone consulting services for a single nonitemized price. Terms and conditions for software maintenance and support. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for maintenance. Software support agreement basic a simple agreement covering software support including updates and upgrades. Software support agreement standard this is a standardlength software support agreement. Perpetual software license, support and services agreement. The enterprise agreement offers builtin savings ranging from 15 percent to 45 percent. The support services that may be covered by the document include assistance with the use of software and the identification of bugs in software. Free software upgrades free access to webresponse the online component of the software i. Sagent logo software maintenance and technical support agreement sagent technology, inc. Payment for each renewal term shall be due within thirty 30 days of the renewal date at the vendors current price for a support agreement.